Nitrogen Recommendation helps UpSells & grow online sales.

Nvizion implemented “Personalization” through multiple integrations for Customer profiling, creating targeters and segments that improved conversions. Checkout process was enhanced and made easy providing more options to users to pay and purchase We created the Rewards Program that allowed customers to accrue Points that add up to discounts on the website by buying and reviewing Products

Challenges

Their main challenge was to increase conversions and reduce abandoned carts. They also wanted to increase customer loyalty and ways to engage them while shopping.

Benefits

There was a significant increase in online orders by almost 6% with an increased AOV. Reward program and Personalization dramatically increased the engagement and repeat buyers resulting in higher CSAT by 18%.

Nvizion Solutions enabled us to remain competitive, increase customer loyalty, and drive revenue growth by creating a personalized recommendation engine. Nvizion created inspiring shopping experience for our customers reducing calls to customer service and reducing time to place an order making it easier for them to engage with us online. They created a reporting dashboard for us that helped business to leverage customer statistics for better planning. With their technology and functional expertise & tremendous experience on Oracle Commerce, several features including subscriptions, renewals, express checkout, Rewards and Enhanced Endeca search were implemented along with numerous custom backend integrations and CSC customizations , we observed 15% increase in AOV and 25% increase in CSAT. Nvizion provided our technology, merchandising and marketing teams the foundation they need to continue to grow our business. Nvizion is a strong partner for our digital strategy.

Carolina Servigna Director of technology