BigCommerce and Noibu Partnership: Innovating Error-Free Ecommerce at MACH-Speed

In today’s fast-paced digital commerce landscape, innovation and seamless user experiences are important. Recognizing this, BigCommerce, Nvizion Solution’s digital commerce partner, and a leading SaaS enterprise e-commerce platform, has partnered with Noibu, a cutting-edge error monitoring solution, to ensure retailers can deliver flawless online shopping experiences. This collaboration empowers BigCommerce merchants to proactively detect and resolve bugs, minimizing disruptions and maximizing conversions.

Why the BigCommerce and Noibu Partnership Matters?

BigCommerce enables brands to build dynamic, scalable, and secure ecommerce platforms. However, as with any highly customizable platform, technical glitches can occur. Traditional approaches to error resolution are often reactive, costly, and inefficient, resulting in lost revenue and frustrated shoppers.

Noibu changes the game by identifying and prioritizing errors based on their revenue impact. This innovative error monitoring solution provides actionable insights, allowing development teams to quickly resolve critical bugs that could otherwise lead to cart abandonment or payment failures.

Kailin Noivo, Co-Founder and President of Noibu, emphasizes the significance of this partnership: “Noibu is committed to setting new industry benchmarks in operational efficiency and proactive error management. This strategic alliance seeks to deliver continuous innovation and technology integration, aiming to transform the e-commerce experience for retailers globally by potentially eliminating front-end errors.”

A standout feature of this partnership is the seamless, one-click integration that allows BigCommerce merchants to effortlessly connect their stores to Noibu’s error monitoring platform. This simplifies setup and accelerates issue resolution.

Brian Dhatt, Chief Technology Officer at BigCommerce, reinforces the significance of the collaboration:“Noibu and BigCommerce are a powerful combination to make the ecommerce experience error-free. With Noibu, we have a deeper level of observability, which will surface and solve problems more quickly, improving the experience of every customer.”

Real-World Impact: Error Detection and Resolution

Noibu has already helped identify and resolve significant errors across BigCommerce domains. Two notable examples include:

Issue: Checkout Errors Impacting Apple Pay and Address Validation

Error1: “Page already has an active payment session.”

Error2: “Address id  does not exist.”

Cause: The Apple Pay error is triggered by multiple payment sessions running simultaneously, while the address error occurs due to mismatched or missing address data during checkout.

Impact: Both errors directly affect the checkout process, leading to abandoned carts and lost sales. These issues are prevalent across devices and browsers, creating frustration for users and affecting overall conversions.

Resolution: Noibu detected and collaborated with BigCommerce to implement fixes for both errors, preventing further disruptions and safeguarding revenue and user experience.

How is Nvizion Solutions dedicated to enhancing the BigCommerce and Noibu partnership?

We at Nvizion Solutions are here to help with the below offerings

• ‍Pre-configured Integrations: Pre-built connectors between BigCommerce and Noibu for streamlined deployment. This includes dashboards that show the impact of resolved errors on sales and performance.‍
• Custom Add-ons: Plugins to expand Noibu’s capabilities for BigCommerce merchants, such as error-specific alerts tailored for industry-specific workflows.

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Value-Added Services by Nvizion Solutions

• ‍Implementation and Onboarding: Help merchants quickly adopt BigCommerce and Noibu through implementation plans, training, and workshops.‍
• Proactive Monitoring and Maintenance: Offer ongoing managed services for error monitoring, analytics, and platform optimization.